We are sure you will be delighted with the quality of the items you order and we endeavour to describe all items as accurately as possible through our product photos and descriptions. However, if you’re not happy with the item you receive, please contact us at info@coastalvibe.co.nz within 7 days to discuss an exchange or refund*. (*Sale items and custom made items excluded unless they arrive faulty or damaged.)
However please choose your items carefully as return postage is at the buyer’s expense for change or mind. Returned items must be in unused, brand new saleable condition, in the original packaging with all tags attached (where applicable). Please ship in protective packaging as goods damaged in return shipping will not be refunded.
Damaged or faulty items
Please open your order as soon as possible after receiving it to check your items. If you should receive an item that is faulty, damaged or not as described, please contact us at info@coastalvibe.co.nz withen 48 hours of receivng the item.
We usually request photos to confirm that the item is faulty, damaged or not as described but we do reserve the right to request that items be returned for inspection before issuing a refund.
If returning an item, please ship in protective packaging as goods damaged in return shipping will not be refunded. Once we have received the item back in good order and confirmed the fault or damage, we will refund the item or provide a replacement item.
Any item that is returned used or has been damaged after receipt by the customer will not be accepted for refund. After receipt of the item, storage and return shipping is the responsibility of the buyer.